Frequently Asked Questions
Find answers, information, and resources to help you with your shipping, tracking and account needs at FB Canada.
Can you provide customs clearance out of the Canadian airport terminals?
Yes. FB Canada Express performs rapid customs clearance. For shipments arriving to YYZ, YVR and YUL, we can transfer and clear goods from our bonded warehouses; allowing you to avoid unnecessary airline terminal storage costs.
What airports in Canada does FB Canada serve?
FB Canada Express services all international ports. We also have customs bonded warehouses in Toronto Pearson Airport (YYZ), Vancouver International Airport (YVR) and Montréal-Pierre Elliott Trudeau International Airport (YUL).
Can you provide urgent international airfreight service out of Canada?
Yes. As an international freight forwarding agent, FB Canada Express offers express international air freight options to suit your urgency.
Which documents do I need to ship my cargo?
It is essential to have the proper AirwayBill, proforma Invoice, and Customs declaration ready. Depending on type of cargo and the origin/destination, FB Canada Express can help assist you with the necessary paperwork needed to ensure your cargo arrives at its ultimate destination with ease. Get in touch with us to learn more!
What is the minimum volume of shipments?
There is no minimum requirement. We work with eCommerce consolidators with a wide range of current and potential volumes.
Can you perform customs clearance of eCommerce shipments into Canada?
Yes, FB Canada Express performs expedited customs clearance of eCommerce material, followed by the injection into final-mile delivery.
Can you perform final mile delivery?
Yes. As a wholesale provider, we extend our discounted final-mile delivery rates to help your business’ bottom line. This includes Canada Post, Purolator, UPS, FedEx, DHL, Intelcom, UniUni, and others.
Can you provide DDP or DDU solutions?
Yes, our clearance technology allows for rapid DDP solution duties and taxes are automatically billed back to the shipper. If the shipments are DDU, we can utilize our automated collection app to collect duties and taxes directly from the Canadian consignee.
Can we put DDPs and DDUs on the same consolidation?
Both DDU and DDP shipments can be consolidated on the same master airway bill. FB Canada Express has the flexibility to separate the shipments upon arrival.
What is a Customs Broker?
Customs Brokers help facilitate the import and export of goods across international borders. Get in touch with us to learn more about how Customs Brokers can best serve your needs.
What are the advantages of using a Customs Broker?
Customs brokers ensure import compliance. This helps ensure a hassle-free clearance process while avoiding unnecessary delays and/or penalty fees.
What documents are required for clearance with Canada Customs?
It is essential to have the proper AirwayBill, proforma Invoice, and Customs declaration ready. Depending on the type of cargo and the origin/destination, FB Canada Express can help assist you with the necessary paperwork needed to ensure your shipments are declared properly.
How do I choose a Customs Broker?
FB Canada Express has been working closely with a variety of licensed customs brokers for over 35 years. As a neutral and wholesale logistics provider, you can benefit from our wholesale rates and expertise in choosing the best, licensed customs broker for your specific needs. Get in touch to learn more!
Is your service 24/7?
Yes! Our Time Critical operation runs 24/7, 365 days a year.
Can you source dry ice?
Yes, we can source dry ice and packaging material for shipment collection and/or replenish while goods are in transit. If required, temperature monitor data logs can be provided upon delivery as well.
Can you ship dangerous goods?
Yes, our time-critical team goes through continual dangerous goods training to stay on top of the latest best practices, rules, and regulations. Speak to one of our experts today to see how we can assist with unique goods cargo movement.
For how long has FB Canada provided time-critical services?
For over 35 years, FB Canada Express has been the leader in Canada for wholesale Time Critical services. We are located entirely within Canada, so you can feel confident that expanding into the Canadian market will protect the security of your clients’ information.
Warehousing and Fulfillment
Where are your warehouses located?
FB Canada Express has fulfillment warehouses situated in Toronto, Vancouver, and Montreal. Our warehouses are within 5 minutes of the respective major airports and highways.
What are the safety and security protocols for our goods?
At all of the FB Canada Express warehouses, our main concern is the security and safety of your goods. We understand the importance of keeping the goods accounted for and protected until they finally arrive in the hands of the consignee. Here are some of our standard features at our warehouses:
Restricted access to the warehouse facility
Equipped with alarm systems
Security CCTV camera monitors are located throughout
Equipped with fire sprinkler systems and portable extinguishers
Additional access restrictions to the Customs Bond section
Warehouse compliance to CBSA, Transport Canada, and Partners in Protection security requirements
Ambient temperature controlled environment
What final mile delivery options can I use?
As a wholesale provider, we can offer you reduced shipping rates with most of the major carriers: Canada Post, Purolator, UPS, DHL, FedEx, Intelcom, and UniUni.
Do you offer next-day delivery from when the order is placed?
Depending on what time the order is placed, the customer’s address, and the chosen delivery agent, next-day delivery is certainly a possibility. We work very closely with our customers to understand their business in order to present them with the best options available. We understand that price and transit times matter and pride ourselves on creating a flexible solution that meets your needs.
Frequently Asked Questions
Why am I being charged Duty and Taxes?
All shipments arriving from outside of Canada are subject to duty and tax assessment by the Canada Border Services Agency (CBSA). Items that are valued at CAD$20 and under are duty and tax-free. For items with a value of above CAD$20, duties and taxes may apply.
I’ve ordered the same item before and never got charged Duty and Taxes. Why now?
There are many reasons why this can happen. Some reasons may include:
Change in importation laws and regulations
Change in the origin of the goods
Change in the value or description of the goods
Change in the incoterms set by the e-merchant
How do I pay the Brokerage, Duty, and Taxes?
You can make a payment on our secure collection platform called CC-Collect (www.cccollect.ca). Simply follow the link that you received by SMS text message or email. It will automatically be associated with your shipment. You can then follow the link to the secure payment platform Paypal where you will have the option to pay by Visa, Mastercard, AMEX, and Paypal.
Can I make a payment if I don’t have a Paypal account?
Our collection app CC-Collect uses Paypal as the secure payment platform. Simply click on Paypal to enter into the platform where you will then be presented with other options to pay by Visa, Mastercard, or AMEX. Alternatively, you can contact one of our customer service agents by phone (1-905-612-0029) to make a payment by credit card or e-transfer. All you need is your tracking number!
I paid my duty and taxes, when should I expect my parcel to arrive?
Once you receive payment confirmation, your parcel should arrive within 1 to 3 business days depending on where you live.
Will I need to pay the delivery driver once my parcel arrives at my house?
No. Once the parcel is out for delivery, there are no further charges to be expected.