Accessibility Plan

Note: Our progress report was published on June 1 and is available here or at the bottom of this webpage.


Accessibility Plan

Our roadmap to identifying, reducing, and preventing barriers across our national operations in alignment with the Accessible Canada Act.

Executive Summary

FB Canada Express is committed to doing our part to create a barrier-free Canada by 2040. This plan outlines how we will identify, strive to remove barriers wherever possible, acknowledging that some may require collaboration with third parties such as landlords, and prevent accessibility barriers across our operations. It is guided by consultations with employees, the regulatory standards set out under the Accessible Canada Act (ACA), and our belief that accessibility is fundamental to quality logistics service and a thriving workplace culture.


Introduction

1.1 Purpose

This Accessibility Plan is prepared in accordance with the Accessible Canada Act (ACA) and Accessible Canada Regulations. At FB Canada Express, we understand the Government of Canada’s goals for 2040. We are committed to doing our part to achieve those goals by fostering an inclusive and accessible experience for our customers, employees, and the public.

This plan outlines how FB Canada Express identifies, seeks to remove, and prevents barriers wherever possible, recognizing that some may require collaboration with external property owners or partners. Our efforts begin with a focus on employment, the built environment, information and communication technologies, and transportation, and extend across all aspects of our operations.


1.2 Statement of Commitment

At FB Canada Express, we are committed to embedding accessibility and fair workplace practices into every aspect of our operations. We recognize the systemic barriers persons with disabilities face and are dedicated to continuous improvement. Accessibility is not only a regulatory expectation under the Accessible Canada Act but also a shared responsibility that guides us toward creating inclusive experiences for employees, clients, and partners.


1.3 Scope of the Plan

This plan applies to all FB Canada Express operations across Canada. It addresses the seven priority areas outlined under Section 5 of the ACA, with FB Canada Express prioritizing the following during 2025–2026:

  1. Employment
  2. The Built Environment
  3. Information and Communication Technologies (ICT)
  4. Transportation (as applicable)

The remaining areas will also be addressed over time. 

  1. Communication (non-digital)
  2. Design and Delivery of Programs and Services
  3. Procurement of Goods, Services, and Facilities

1.4 Alternative Formats

This plan can be made available in the following accessible formats upon request:

Within 15 days of request:
– Standard Print
– Large Print

Within 45 days of request:
– Braille
– Audio Format

To request a copy or to provide feedback, contact:
 
Ilana Lomberg, Human Resources Manager
Email: ilomberg@fbexpress.com
Phone: 416-612-0029 
Mail: 970 Verbena Rd, Mississauga ON, L5T 1T6


1.5 Definitions


→ Disability
A physical, mental, cognitive, or communication-related impairment, which may be permanent, temporary, or episodic.

→ Barrier
Anything that hinders full and equal participation for people with disabilities, including physical, technological, attitudinal, or systemic obstacles.

→ Accessibility
The design of environments, services, technologies, and communications that ensures inclusivity and usability for people of all abilities.

→ Assistive Technology
Devices or systems that enhance the functional capabilities of individuals with disabilities, including screen readers, hearing aids, adaptive keyboards, and speech recognition software.

→ Accommodation
An adjustment or modification provided to enable a person with a disability to participate fully in work or access services.

→ Ergonomic
The design and arrangement of workplaces, products, and systems to fit the people who use them, reducing strain and increasing efficiency and accessibility.


1.6 About FB Canada Express

FB Canada Express is a Canadian logistics company specializing in fast, secure, and compliant cross-border transportation between Canada, the United States, and other international markets. With bonded warehouses, strategically located offices, and a technology-driven approach to customs and final-mile coordination, we serve freight consolidators, eCommerce companies, and global carriers. Our operations are built for speed, compliance, and reliability – and we’re committed to making that service accessible to all.

Reporting and Review Process
In accordance with the Accessible Canada Act, FB Canada Express will:

2. Our Accessibility Priorities Under the Accessible Canada Act

2.1 Design and Delivery of Programs and Services

FB Canada Express’s core service – shipping and delivering packages – connects us with our customers on a global level. We acknowledge that for people with disabilities, accessibility barriers may arise during package pickup, delivery, and at our warehouses.

Identified Barriers:

Commitments:


2.2 Employment

We value a diverse and inclusive workforce. Our recruitment, training, and workplace practices will reflect accessibility best practices and compliance with ACA.

Identified Barriers:

Commitments:


2.3 Information and Communication Technologies (ICT)

Our website and internal platforms are critical to operations. While we follow WCAG 2.0 AA standards, we are committed to continuous improvement.

Commitments:


2.4 Communication (Non-Digital)

We communicate through various channels—social media, phone, in-person, and print. We aim to ensure that all communications are inclusive and easy to understand.

Commitments:


2.5 Built Environment

When constructing or modifying public and workspaces, FB Canada meets accessibility requirements as mandated by applicable legislation, including parking, service areas, and paths of travel. FB will ensure that budgets are allocated for retrofitting areas that require a larger scale transformation.

Commitments:


2.6 Procurement of Goods, Services, and Facilities

We procure fleet equipment, technology, and workspace materials regularly. We are also actively renovating our office locations, and accessibility considerations are being integrated into those improvements to better support the needs of our office-based employees.

Commitments:


2.7 Transportation

As FB Canada Express does not transport people and operates in a time-critical logistics environment, this section applies in a limited capacity. While our operations may not always allow for broad modifications, we remain attentive to accessibility needs as they arise.


3. Consultations

This plan was shaped through meaningful consultations:


4. Conclusion

We recognize that accessibility is ongoing work, not a one-time fix. FB Canada Express takes responsibility for advancing accessibility across our operations and will continue to assess and strengthen our approach through regular review and updates. While some improvements, especially in leased spaces, may depend on landlord cooperation or external factors, we remain committed to advocating for and pursuing those changes wherever possible. Our goal is to make tangible progress in the areas we control and maintain a clear process for addressing those we do not. We welcome feedback from employees, clients, and the public as we work together toward a barrier-free Canada.


Our Progress Report (June 2025)